Listed below you will find some frequently asked questions and their answers. If you are not able to find the answer you are looking for, please use the contact us form.
Order Status
• Has my order shipped?
• Can I modify my order items or quantities before my order ships?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• I haven't received my order yet.
• Do you ship to my country?
• What are my payment choices?
• What is the return policy?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Additional Support
• Can I pick up my order locally if I live in the San Francisco area?
• Do the products have expiration dates?
• How are the packages marked?
• How do I unlock/lock the pump on the bottles?
• How do I contact you?
Acne.org Affiliate Program
• How can I be a part of the different levels?
• How do I sign up if I have more than one website?
• What do I enter for Tax ID if I reside outside the United States?
• What happens if my account is cancelled?
• Why didn't I make commission on a certain order?
• Why have I not received my affiliate check?